Refunds & Cancellations

We want you to be happy with what you buy. All purchases are digital cosmetic items, paid through Stripe.

Refunds

• Within [14] days of purchase you can ask for a refund, as long as the purchase is not tied to a punishment (see below). Email scwunge@ender.bio with your username and order ID. [Owner to set the window]
• Not delivered or not working: we will fix it or refund it in full.
• Wrong username: tell us quickly and we will move it if it is not yet used, or refund it.
• Bought by a child without permission: contact us as soon as you notice. We review these kindly and usually refund.
• Refunds go to the original payment method and may take several business days. A refunded item is removed from the account.
• No refund after a ban for breaking the Rules, because the rules apply equally to all players. Bans cannot be bought out.
• Consumer rights that cannot be waived under local law are not affected by this policy. [Legal review: cooling-off rules for digital content in the EU/UK]

Subscriptions

Subscriptions renew each period until you cancel. Cancel any time using the manage-payment link in your Stripe receipt email or on your order page in our store, or by emailing us. Cancelling stops future charges and you keep your benefits until the end of the period you already paid for. We do not refund partial periods unless the law requires it. [Owner to confirm against Stripe's subscription and refund tools]

Chargebacks and disputes

Please contact us before disputing a payment with your bank. We can usually fix the problem faster. Chargebacks without contact may lead to removal of the purchase and a ban.

Season passes

If we end a season early, we will refund the unused part of the pass or give an equal cosmetic value. [Owner to confirm]

Contact

scwunge@ender.bio. Please include your username and order ID.